Support
How can we help?
Questions about an order, setup, or returns? Find quick answers below or send us a message, our team is here for you.
Browse help topics
Quick answers to the things customers ask most.
Shipping & delivery
Tracked delivery in 2-4 business days across the EU. Free over €60.
Returns & refunds
Changed your mind? You have 30 days to return for a full refund.
Setup & troubleshooting
Step-by-step guides to get your devices running in minutes.
Warranty & repairs
Every Orvio product is covered by a 2-year warranty.
Still need a hand?
Check the FAQs, or send us a message, we read every one.
How long does shipping take?
Orders ship within 24 hours. Delivery takes 2-4 business days across the EU with tracked shipping. You'll receive a tracking link by email as soon as your order leaves our warehouse.
What is your return policy?
You have 30 days from delivery to return any item for a full refund, in its original condition. Start a return from your account or message us and we'll guide you through it.
How do I set up my device?
Each product ships with a quick-start guide. Most devices connect through the Orvio app in under two minutes, power on, open the app, and follow the on-screen pairing steps.
Is there a warranty?
Yes, every Orvio product includes a 2-year warranty covering manufacturing defects. If anything goes wrong, contact us and we'll repair or replace it.
Which payment methods do you accept?
We accept all major credit and debit cards, plus the express wallets shown at checkout. Every payment is encrypted and processed securely.
How do I track my order?
You'll receive a tracking link by email once your order ships. You can also see live status for every order under your account.
Send us a message
Tell us what's going on and we'll get back to you within 24 hours.